Frequently Asked Questions about our Speech and Language Therapy Services

The Rayleigh Clinic Address is:
Clarity Independent Speech & Language Therapy Clinic
Suite 3, Arnox House, Berry's Arcade, 8-14 High Street, Rayleigh, Essex SS6 7EQ
Clinic Telephone Number: 01268 975239

Directions to Clinic:
There are two car parks in close proximity to the clinic - Bellingham Lane Car Park and Mill Hall Car Park
(as shown on the map below). Please note parking charges apply for both car parks and you may need to pay via a phone app/coins.

Walking from Bellingham Lane Car Park / Mill Hall Car Park:
The clinic is situated in Berry's Arcade which is along Bellingham Lane and the entrance to Berry's Arcade is opposite the WI Hall and next to the car garage. Once you have located Berry's Arcade, you will need to walk down Berry's Arcade and the clinic is on the right hand side, opposite the Florist. The clinic is on the first floor.

Walking from the High Street in the direction of the church:
The Clinic is situated in Berry's Arcade. Berry's Arcade is located opposite The Pink Toothbrush Night Club off of the High Street, on the left hand side of the road if walking up towards the church. Once you get to Berry's Arcade, the entrance to the clinic is next to St George's Estate Agents/ Opposite the Florist. The clinic is on the first floor.

When you arrive at the clinic door, please ring the doorbell labelled Clarity Independent Speech and Language Therapy and if the door is not open one of the team will come down and let you in.

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The Chelmsford Clinic Address is:
Clarity Independent Speech & Language Therapy Clinic
Suite 3, 158 Moulsham Street, Chelmsford CM2 0LD.
Clinic Telephone Number: 01245 939318

Directions to Clinic:
A car park is located near the clinic: Moulsham Street Car Park on George Street (as shown on the map below) which is accessed off New Writtle Street. Please note parking charges apply, and you may need to pay via a phone app/coins. There are also on road parking options for up to an hour along Moulsham Street and side roads but these are dependent on availability.

Walking from George Street car park:
You will need to walk round from the car park back on to Moulsham Street.

The clinic door is the white door situated next to the blue door of The National Foot Clinic and opposite Moulsham Motor car dealership.

When you arrive at the clinic door, please ring the doorbell labelled Clarity Independent Speech & Language Therapy and one of the team will let you in. On entry, please take the first right. We are located on the first floor with only stairs as access. We are happy to help you with buggies or prams up the stairs, please just let us know if you need assistance.

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The Wickford Clinic Address is:
Clarity Independent Speech & Language Therapy Clinic
Paddington House, located on the grounds of the Wickford Church of England School, Mount Road, Wickford SS11 8HE
Clinic Telephone Number: 01268 956711

Directions to Clinic:
Free on road parking is available along Mount Road. Please do be considerate with your parking as this is next to a school and a residential area. 

All clinics are located on the first floor with only stairs as access so unfortunately, we are not wheelchair accessible. We are happy to help you with buggies or prams up the stairs, please just let us know if you need assistance.

If the clinic is inaccessible for you, we can provide a home or school visit instead.

There are male and female toilets within the building that clients are welcome to use.

Unfortunately, there are no fixed baby changing facilities, but a changing mat is available on request. We do ask that you take any dirty nappies home with you as there are no facilities for these.

Yes. We cover up home and school visits up to 15 miles radius from our closest clinic base. Our charges for these are slightly more than our clinic sessions, as below:

• + £12.50 per session if visit is 0-5 miles from clinic.
• + £17.50 per session is visit is 6-10 miles from clinic.
• + £17.50 + mileage if visit is 10-15 miles from clinic.

Appointments further than 15 miles, will be considered but travel will be priced at £50 per hour of travelling, pro rata.

We do ask with school visits that payment is made before the session and if you require feedback from this, to ensure that a further therapy session or a telephone call (£35) is booked to share this information.

Unfortunately, we do not provide weekend sessions currently. The clinic is closed at weekends and on bank holidays.

It is difficult to say as every client is different. However, following your initial assessment, your Speech and Language Therapist will share a rough plan with you with what they feel is appropriate.

We are very flexible and can work around your needs and budget. There is no contract to work with us and you pay as you go. You can stop sessions at any time.

We do not need you to bring anything specific but if you have previous medical reports or previous assessments that you would like to share with us, these may be useful.

For child appointments, please take time to think about when your child achieved key milestones such as sitting up, crawling, walking, talking etc. It may be useful to bring along your red book too. Please feel free to bring any favourite toys or items that may help your child settle into the session.

We take cash, card and contactless payment within the clinic. We accept Apple/Google Pay and AMEX.

For school visits these will be invoiced for and you can pay via a payment link or bank transfer.

For home visits, our Speech and Language Therapists can take card payments at your home or we accept cash. If you would prefer to be invoiced to pay via bank transfer, this can also be arranged.

Following your initial assessment, you will receive a short 200-word summary of your appointment. This will be sent to you within a week of your assessment.

For other reports, these may take longer depending on the complexity and we will agree a date with you for when these will be sent to you by at the time of booking.

We do know that things happen and please do let us know via 01268 975239 or support@cislt.com if you would like to cancel your appointment.

When booking your initial appointment, we require full payment, via a payment link, at least 48 hrs before the session, to secure the appointment. This is non-refundable if you do not attend the appointment or provide us with 48hrs notice of cancellation.

Cancellations within 48hrs of the appointment will be charged for at £25 at the therapist’s discretion. We may ask for you to pre-pay for your sessions if cancellations are frequent.

If you do not attend an appointment and do not let us know, the full price of the appointment will be charged.

The best way to contact your Speech and Language Therapist is via our office number 01268 975239 or via support@cislt.com within our clinic hours. If you call and the therapist is not available, please leave a message and they will get back to you as soon as possible. Our email inbox is monitored daily. We will try to respond within 24 hours within our working hours. We do not respond to calls or emails outside our clinic hours.

We cannot guarantee a response to text, social media or WhatsApp messages as these may not always be seen within the busy clinic environment. These will not be responded to outside of clinic hours.